Bookcover of Effects of reciprocal, perceived PE fit & EL on JI
Booktitle:

Effects of reciprocal, perceived PE fit & EL on JI

Scholars' Press (2019-05-08 )

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ISBN-13:

978-613-8-83271-3

ISBN-10:
613883271X
EAN:
9786138832713
Book language:
English
Blurb/Shorttext:
Taiwan has over 10, 000 convenience stores that employee should be asked keep smiling as a daily routine. To pay your emotion for earning wages that is called emotional labor by researchers. Besides, most people like to see smiling face with the frontline service agents. Therefore, even if they meet difficult customers whose smiling face always conceal their angry. This book described that how to enhance employees’ performance, reduce their emotional dissonance and how to make a congruence with their job, organization, supervisor and group. The book also recommends Human resource managers could apply training strategy to mediate the relationship between emotional labor and job involvement.
Publishing house:
Scholars' Press
Website:
https://www.scholars-press.com
By (author) :
Ping-Fu Hsu
Number of pages:
52
Published on:
2019-05-08
Stock:
Available
Category:
Business management
Price:
4039.02 руб
Keywords:
Job involvement, Reciprocal fit, Perceived fit, Emotional labor, PE fit

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